Counselling with Caroline Privacy Policy   

Last Updated: January 2025


1. Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your data when you use our website or counselling services. This policy complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) as updated in 2025.


2. Data We Collect
We may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, postal address, and other details you provide during inquiries or appointments.
  • Sensitive Information: Any health-related information shared during counselling sessions (with explicit consent).
  • Technical Data: IP address, browser type, and usage data from your interaction with our website.


3. How We Use Your Data
Your data will only be used for the following purposes:

  • To respond to inquiries and schedule counselling sessions.
  • To provide and personalise counselling services.
  • To comply with legal obligations or resolve disputes.
  • For administrative purposes, such as invoicing.


4. Legal Basis for Processing
We process your data under the following legal bases:

  • Consent: When you voluntarily provide sensitive information.
  • Contractual Obligations: To deliver counselling services.
  • Legal Compliance: To meet record-keeping obligations.


5. Data Sharing and Storage

  • Sharing: We do not sell or share your personal data with third parties unless required by law or necessary to provide our services (e.g., IT support).
  • Storage: Your data is stored securely on encrypted systems in compliance with GDPR. Physical records are kept in a locked and secure environment.


6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy. Counselling records are retained for 4 years after the last session in compliance with professional standards.


7. Your Rights
You have the following rights under GDPR:

  • Access: Request access to your personal data.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request deletion of your data (“right to be forgotten”).
  • Restriction: Restrict or object to certain types of processing.
  • Portability: Request a copy of your data in a transferable format.

To exercise these rights, please contact us at enquiries@caroline-kent.com. We may require proof of identity to process your request.


8. Cookies and Tracking
We use cookies to enhance your experience and collect analytics. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy below.


9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.


10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Please review this page periodically.


Cookie Policy


Last Updated: January 2025

At Counselling with Caroline, we use cookies and similar technologies to improve your browsing experience and ensure the website functions effectively. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.


1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help us understand how you interact with our site and enhance its functionality and performance.


2. Types of Cookies We Use

We use the following categories of cookies:

  • Strictly Necessary Cookies: Essential for the website to operate and provide the services you request. These cannot be disabled.
  • Performance Cookies: Collect anonymised data on how visitors use our website (e.g., pages visited, time spent). These help us improve site performance.
  • Functionality Cookies: Enable the website to remember your preferences (e.g., language or region) and enhance your user experience.
  • Targeting/Advertising Cookies: Track your browsing habits to deliver relevant content and ads. We do not use third-party advertising cookies without your consent.


3. How We Use Cookies

We use cookies to:

  • Ensure the proper functioning of our website.
  • Understand user behaviour and preferences.
  • Improve website performance and usability.
  • Provide personalised content.


4. Third-Party Cookies

We may use trusted third-party services, such as analytics providers (e.g., Google Analytics), to collect aggregated data on site usage. These third-party cookies are subject to their respective privacy policies.


5. Managing Your Cookie Preferences

You can manage or disable cookies in the following ways:

  • Browser Settings: Most browsers allow you to block or delete cookies. Refer to your browser's help section for guidance.
  • Cookie Consent Banner: On your first visit, you will be prompted to accept, reject, or customise your cookie preferences. You can update your preferences at any time by clicking [Insert Link or Location to Manage Cookies].

Please note that disabling certain cookies may affect website functionality.


6. Your Rights

Under GDPR, you have the right to:

Be informed about how cookies are used on our website.

Consent to or reject non-essential cookies.

Access and delete data collected through cookies.


7. Updates to This Policy

We may update this Cookie Policy to reflect changes in legislation or technology. Any updates will be published on this page with a revised effective date.



Contact Us


If you have any questions about this Privacy Policy or how we handle your data, please contact:
Caroline Kent
17 Wentworth Close, Hadleigh, Suffolk IP7 5SA
enquiries@caroline-kent.com

07814 465222


This Privacy Policy & Cookie Policy ensures compliance with the GDPR and UK Data Protection regulations for 2025 while maintaining transparency with users.