Privacy Policy – Counselling with Caroline

1. This privacy policy applies to Counselling with Caroline’s website at www.counselling-with-caroline.co.uk the “Website”). We at Counselling with Caroline take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Counselling with Caroline, 17 Wentworth Close, Hadleigh, Suffolk, IP7 5SA

3. By using the Website you consent to this policy. We are exempt from registering with the Information Commissioner’s Office but we follow ICO guideline as far as possible.

Information we collect

4. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you choose to interact with us via the website / Acuity / Stripe or Facebook page.

5. We may also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

6. We do process and take any payments via the website through the third-party apps supplied by Acuity and Stripe. These organisations encrypt your data and do not share your credit card or payment details with us. To view their privacy policies, click here:

ACUITY https://help.acuityscheduling.com/hc/en-us/articles/16726357347981-Data-privacy-and-Acuity-Scheduling

STRIPE https://support.stripe.com/questions/privacy-and-security-of-stripe-js

Use of your information

7. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

8. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to send information about events and services we may offer. You may unsubscribe from mailings or messaging services at any time.

Disclosure of your information

9. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

10. We will not disclose your data for any other purpose.

Controlling the use of your data

11. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at enquiries@caroline-kent.com

Where we store and transfer your data

12. As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

13. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

14. We will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.

Security

15. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

16. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. (e.g. See Acuity & Stripe above)

Use of cookies

17. Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally - it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. We do not gather information about your general Internet use by using a cookie file. All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. 

Your rights 

18. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information, we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to enquiries@caroline-kent.com There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

19. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email enquiries@caroline-kent.com

Changes to this policy

20. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Counselling with Caroline, 17 Wentworth Close, Hadleigh, Suffolk, IP7 5SA